Facility Manager

Salary: 24,000 — 26,000 per annum

Swindon Town Football in the Community Trust require a qualified and experienced Facility Manager to lead the day to day operations and promote the newly developed £2.4m County Ground Community Club Hub Facility on the County Ground Extension.

This is a full-time position, being flexible with working hours is essential and the Facility Manager will need to be available to work a mixture of early mornings, evenings and weekends.

Purpose

The Facility Manager will be responsible for managing the new sports complex, and ensuring the booking of the facility is maximised to meet its usage plans in the most cost-effective manner for Swindon Town Football in the Community Trust. They will assist in implementing and evaluating the Trust’s programmes in the facility, and will also be tasked with increasing the provision of sporting activities delivered by the Trust and its partners, to enforce the facility as a true community sporting hub.

Evaluation forms a key part of the role and the Facility Manager will be confident in the use of ICT and data entry. This will allow the Trust to closely track the facility’s KPIs, which will help develop reports and feedback to its multiple partners, allowing us to constantly keep improving. 

The Facility Manager will be someone who displays a passion and enthusiasm for facilitating the delivery of sports-based education, to people of all ages, from every background. A positive attitude is essential for this role, to inspire the local community to improve their own lives through engagement with the Trust, and with Swindon Town FC.

Qualifications

The Facility Manager will have significant experience in a similar role, and hold appropriate recognised qualifications, with a proven track record of managing a team of staff. They should hold (or be prepared to obtain) a First Aid at Work qualification. A sports/​leisure qualification and/​or a qualification in site/​facility management would also be highly desirable.

Duties

The responsibilities of the Facility Manager will include but not be limited to:

• Day-to-day running and operations of the whole facility to include 3G pitch and building.
• Daily periodic patrols to ensure the upkeep of the facility.
• Overseeing the general security of the facility to include opening, closing and monitoring of CCTV.
• Completion of basic site maintenance tasks to include changing and wash room related issues, housekeeping, minor defects and kit and equipment maintenance.
• Creation and implementation of a strict cleaning and housekeeping programme to ensure the facility is highly presentable at all times.
• Preparation of playing areas across multiple programmes including pitch clearance and goal positioning.
• Efficiently dealing with customer enquiries both over the telephone and on a face-to-face basis.
• Where agreed handle bookings, diary management and calendars to avoid any clashes.
• Line management of a small team to include the facility having staff cover at all times to deliver operational requirements.
• Completion and upkeep of General Risk and Fire Risk Assessment documentation alongside all other Health & Safety documentation from a ​‘good practice’ and legal stand point – ensuring staff and participant safety is of paramount importance at all times.
• Delivering a high level of customer service at all times and ensuring staff are doing the same.
• Consistent communications with community coaching team ensuring smooth operations at all times.

Essential Skills

• A strong communicator, both written and verbal. 
• Computer literate and experience in working with Microsoft packages.
• Excellent customer service skills, with the ability to support others to achieve high standards in this area. 
• Someone who recognises the importance of rapport building with the local community, as well as internal and external stakeholders to ensure facility use is maximised, and participants have an enjoyable experience. 
• Innovative problem solving that can seek resolution, and make confident decisions to rectify issues. 
• Someone equally comfortable as a team player, or using their own initiative in a dynamic environment.
• Flexibility in work patterns, and agile reaction to change. 

Experience

• Working in a site management type role, with responsibilities including actioning basic maintenance tasks within a school or facility setting (essential).
• Working in a leisure setting, to include the preparation and upkeep of all playing areas, kit and equipment for public use (desirable).
• Working on a face-to-face basis with the public whilst delivering excellent standards of customer service (desirable).
• Working knowledge of Health and Safety legislation and risk assessment processes (essential).
• A basic understanding of commercial approach in marketing and promotions whilst having an appreciation of driving income generation (essential).

Training and Development

We require a commitment to attend ongoing CPD training and other appropriate sessions and qualifications applicable to the role. 

To apply please email Chris@​stfc-​fitc.​co.​uk with your CV and covering letter.

Closing Date for Applications: March 1^st 2019
Interview Date: March 8^th 2019
Proposed Start Date: May 2019